Shipping, Returns & Payments

Shipping

Lakeland Florida Swan City Garden Flags are made to order.
Please allow 2 weeks for delivery.

Stand not Included. Returns Accepted in perfect condition. Buyer pays return shipping. Please ensure your MAILING ADDRESS is accurate, as all shipments will be sent to the verified address associated with your chosen payment method through PayPal check-out.

If you need to make changes to your address or order, please contact us within 2 hours of placing your order by email. Thank you.

Payments

After ordering, please check your email and junk email folders within 24 hours for questions we might have about your order, if any. Adding our email sales@swancitygraphix.com to your safe sender's list ensures you receive all correspondence regarding your order.

We never sell or exchange your personal information, including email addresses. All payment information is securely handled by PayPal.com, our credit card payment processor.

Returns & Replacements

At swancitygraphix.com, we stand by the quality of our art and want you to be satisfied with your purchase. Artwork can be returned in its original packaging, in unused pristine condition, within 14 days of purchase with proof of purchase. Opening the package to view the printed artwork is accepted. 

There is a 20% restocking fee for returns or exchanges. Please notify us of your intent by email. Buyers are responsible for both the original and return shipping costs.

If you receive a damaged or defective print, you have 3 days from the date of delivery to request a replacement. Kindly provide us with a photo of the issue so we can expedite the replacement process.

We greatly appreciate your purchase and your support of swancitygraphix.com.

Feedback

Your feedback is valuable to us. We welcome you to share your thoughts and your customer experience with us.